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File a Claim

Information we need from you

Whether you call us at 800-375-2075, or complete   an online claim form, please have this information ready:

  • Your policy number
  • Your contact information
  • A description of what was damaged/lost
  • Date and specific time of the loss
  • Note any personal injuries that occurred
  • Whether an ambulance was called, or fire or police departments were notified
  • Whether you believe you need to make temporary repairs

However you choose to reach us, we will work closely with you until your claim is settled.

What you can expect from us

Your claim will immediately be assigned to an adjuster, who will contact you to gather more details about what happened. If a traditional inspection of the damage is necessary, your adjuster will work with you to schedule a time and day for that inspection. It may also be possible for the inspection to be handled via our video claims resolution tool, which allows you to virtually connect with your adjuster using a mobile device and your internet connection. If that is the case, the how-to video below shows you what you can expect when you use the technology.

You can proceed with contacting a contractor or repair shop to fix what’s gone wrong. In many cases, your claims adjuster can provide you with information about participating in a contractor referral program. The contractor referral program is designed to provide you with access to qualified participating contractors or repair shops in your immediate area. If the estimate provided by your selected contractor or repair shop is greater than our adjuster’s total estimate, you should contact your claims adjuster.

Manage Your Account


Customer Service Options

Learn More

American Modern employs more than 150 of its own claims adjusters, investing heavily in their skills with hands-on training. For you, this means a more accurate claim resolved by someone who has first-hand experience assessing or fixing the kind of damage that has occurred.

We are also implementing digital technologies to make your customer experience even better:

  • a video claims resolution tool that allows you to virtually connect with your adjuster to easily provide more information about the damage that has occurred
  • an easy online interface for reporting – and replacing – your covered personal property that has been lost or stolen
  • remote sensing technology that provides us with immediate aerial photographs of areas impacted by catastrophes, like hurricanes or tornadoes, resulting in faster claims resolution for you.
Coverage is subject to policy terms, conditions, limitations, exclusions, underwriting review and approval, and may vary or not be available for all risks or in all states. Rates, discounts vary, are determined by many factors, and are subject to change. Policies are written by one of the licensed insurers of American Modern Insurance Group, Inc., including but not limited to American Modern Home Insurance Company d/b/a in CA as American Modern Insurance Company (Lic. No. 2222-8) and American Modern Property and Casualty Insurance Company (CA Lic. No. 6129-1.)

American Modern Insurance Group, American Modern, AMsuite, modernLINK, and Homeowners FLEX are trademarks or registered trademarks of American Modern Insurance Group, Inc.

All other names, logos, and brands described herein are trademarks or registered trademarks of their respective holders, and use herein does not imply affiliation with or sponsorship or endorsement by them of American Modern, its products, or its services.
Corporate office | 7000 Midland Blvd. | Amelia, OH 45102 | webinfo@amig.com
Mailing address | PO Box 5323 | Cincinnati, OH 45201-5323
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